Website Bank Jasa Jakarta

Banking

About you

You’re a go-getter with mad juggling skills (or multiple hats) who can thrive in a fast-paced, agile environment.
You have a strong thirst for knowledge and are driven to find solutions that don’t exist yet.
You are comfortable with ambiguity and extremely resourceful (in your past life you could’ve been a detective)
You always find a way to get things done without sacrificing the quality of your work, integrity and values. No task is off limits for you.
You are humble and prioritize the success of the team over your own with an eagerness to help those around you.
You don’t shy away from challenges and have the ability to bounce back from setbacks.

About This Role

refreshment runs periodically.
Create periodic reports on the overall quality of service as well as service improvement steps related Contact Center (internal & external)
Conduct a work assessment for Contact Center agents, both inbound calls and correspondence.
Implement and sustain the service quality level to gain customer satisfaction and loyalty through service performance measurement activities.
Provide feedback to Contact Center agents for formulating improvement in providing services to customers.
Implement and sustain the service quality level in order to gain customer satisfaction and loyalty through service performance measurement activities.
Perform a survey or mystery calling to review the quality of Contact Center services.
Monitor adherence to service standards and business SLA.

What is required and what we’re looking for

Minimum bachelor’s degree (S1) from any disciplines.
Minimum work experience of at least 2 years experience in Financial and Banking industry, preferably handling customer service, contact centre, or client service.
Know and familiar with the Contact Centre work/flow process.
Excellent interpersonal, communication, presentation skills and service oriented.
Good command of written and spoken Bahasa and English is preferred.

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