Website Novotel Jakarta Cikini

Hotel

Uraian Tugas

Assist guests with check-in and checkout, as well as other cashiering duties
Review arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessary
Welcome guests on arrival, register and issue room keys according to departmental standards and procedures
Ensure that members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service.
Prepare and send welcome cards and amenities to the room prior to guest arrival
Liaise closely with other relevant departments to ensure that guests requests and needs are met
Update and maintain repeat guest history system
Handle guests’ complaints and comments tactfully and efficiently
Handling guests’ emails, messages, and answering phone calls

Pengalaman kerja

Significant work experience handling guest service responsibilities, preferably in a hotel/reception setting
Strong working knowledge of the Microsoft Office Suite and all other relevant computer programs
Excellent written and verbal communication skills;
Fluent in English
A proactive approach to dealing with issues that may arise
Highly organized, able to multitask and prioritize and work under pressure

Manfaat

Accor offers limitless opportunities to grow your career within a supportive network of likeminded professionals.

Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.

Take advantage of special team member rates

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