United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.
Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
About The Department
Sales Operation, Service Inquiry/Fulfillment & Direct Sales Quality Control Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to formulate and implement strategic plans to increase market share and maximize opportunities for growth throughout the marketplace.
•Supervise Sales Operations in 6 cities (Jakarta, Medan, Bandung, Semarang, Surabaya, and Denpasar)
•Monitor & find solutions for cards applications end to end process related issue
•Communication/coordination with related unit/department to ensure the end to end cards applications process is executed in proper & timely manner
•Analyze for any cards applications end to end new process within other related unit/department to ensure the impact is aligned with current process in sales operations
•Explore for any opportunities of process improvement within sales operations unit
•Mantaining Sales Ops & Sales Admin productivity in terms of input & review application, including income document & selfie print from mailbox on daily basis and ensuring daily process is running smoothly with no/less pending.
•Managing TAT submission to CI is within agreed time (Jakarta 1 Day, Outregion 3 Days)
•To ensure execution of SMS notification (Welcome & Cancel-Double Apps/Cancel-Invalid Doc) to customer is running smoothly, 100% executed
•To ensure Insurance Certification Checking/Monitoring is conducted properly before/after application submission
•To monitor and ensure MOD (Minutes of Destruction) is prepared and provided timely for email mailbox, dumbasic apps, flyer/application validity
•To monitor and supervise gimmick tracking/reconcilement in Outregion
•To monitor flyers validity & the destruction process in Outregion
•To monitor and supervise daily barcode, application distribution, reconcilement & destruction in All Region
•To monitor monthly Clean Desk checking, Locker sweeping checking in Outregion is conducted properly as consumer compliance representative
•Communication/coordination with related unit/department in related with Datsys/Unicorn system issue
•To monitor each staff who have external email access is still having the outlook plugin system is installed properly and no email with PII content is sent externally without encrypted
•Support Sales team on motivational event
•Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
– Experience in a Sales Operations or similar role
– Strong understanding of the sales process to support the sales team
– Analytical skills to interpret sales data to make suggestions on how to improve the sales process
– Experience working with different teams and departments to streamline onboarding and reporting
Be a part of UOB Family
UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate’s age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.
Apply now and make a difference.