Desk Collection

Website Bank Jasa Jakarta


About you

  • You’re a go-getter with mad juggling skills (or multiple hats) who can thrive in a fast-paced, agile environment.
  • You have a strong thirst for knowledge and are driven to find solutions that don’t exist yet.
  • You are comfortable with ambiguity and extremely resourceful (in your past life you could’ve been a detective)
  • You always find a way to get things done without sacrificing the quality of your work, integrity and values. No task is off limits for you.
  • You are humble and prioritize the success of the team over your own with an eagerness to help those around you.
  • You don’t shy away from challenges and have the ability to bounce back from setbacks.

About This Role

  • Collect payments from the customers via communication tools (phone call, WhatsApp).
  • Keep tracking of assigned account to identify outstanding debt.
  • Negotiate pay-off deadline or payment plan.
  • Investigate and resolve discrepancies while also create trust relationship with debtors when possible to avoid future issues.
  • Take the initiative to make collection strategies.
  • Doing work based on company and collection regulations (OJK Regulation for Collection must understand)
  • Wil be able to achieve the KPI for personal performance and team.
  • Make activity report and regularly report to Team Leader.

What is required and what we’re looking for

  • Candidate must possess at least D3 in any field.
  • At least 1 Year(s) of working experience in the related field is required for this position.
  • Experiences in Fintech industry is advantage.
  • Familiar with collection strategies and creative in negotiating repayment terms and method.
  • Excellent communication skills both in verbal and written.
  • Have good interpersonal skills.
  • Familiar with collection’s target and KPI achievement in team.
  • Able to work together with team or by yourself.
  • Willing to work shifting and under pressure.

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