Complaint Management Analyst

Website Bank Jasa Jakarta


About you

  • You’re a go-getter with mad juggling skills (or multiple hats) who can thrive in a fast-paced, agile environment.
  • You have a strong thirst for knowledge and are driven to find solutions that don’t exist yet.
  • You are comfortable with ambiguity and extremely resourceful (in your past life you could’ve been a detective)
  • You always find a way to get things done without sacrificing the quality of your work, integrity and values. No task is off limits for you.
  • You are humble and prioritize the success of the team over your own with an eagerness to help those around you.
  • You don’t shy away from challenges and have the ability to bounce back from setbacks.

About This Role

  • Carrying out customer service related to customer complaint management, ensuring that all customer complaints are resolved effectively and in accordance with regulations
  • Make and ensure regular reports to regulators on the handling and volume of complaints in accordance with timeline.
  • Ensure that all customer complaints from all channels are answered effectively and in accordance with applicable regulations
  • Initiatives and proactive to inform and educate the customers
  • Communicate with internal and external stakeholders to resolve complaints and giving feedback for improvement.

What is required and what we’re looking for

  • Bachelor’s degree (S1)
  • Minimum work experience of at least 2 years and preferably have experience in Complaint Management in Financial or Banking Industry
  • Excellent interpersonal and communication skills
  • Has strong logic analysis, risk prevention capabilities, and detail orientated
  • Experience in making reporting in accordance with regulatory standards
  • Good command of written and spoken Bahasa and English is preferred

    Share Job To Your Friend !