Website Bank Jasa Jakarta

Banking

About you

You’re a go-getter with mad juggling skills (or multiple hats) who can thrive in a fast-paced, agile environment.
You have a strong thirst for knowledge and are driven to find solutions that don’t exist yet.
You are comfortable with ambiguity and extremely resourceful (in your past life you could’ve been a detective)
You always find a way to get things done without sacrificing the quality of your work, integrity and values. No task is off limits for you.
You are humble and prioritize the success of the team over your own with an eagerness to help those around you.
You don’t shy away from challenges and have the ability to bounce back from setbacks.

About This Role

Carrying out customer service related to customer complaint management, ensuring that all customer complaints are resolved effectively and in accordance with regulations
Make and ensure regular reports to regulators on the handling and volume of complaints in accordance with timeline.
Ensure that all customer complaints from all channels are answered effectively and in accordance with applicable regulations
Initiatives and proactive to inform and educate the customers
Communicate with internal and external stakeholders to resolve complaints and giving feedback for improvement.

What is required and what we’re looking for

Bachelor’s degree (S1)
Minimum work experience of at least 2 years and preferably have experience in Complaint Management in Financial or Banking Industry
Excellent interpersonal and communication skills
Has strong logic analysis, risk prevention capabilities, and detail orientated
Experience in making reporting in accordance with regulatory standards
Good command of written and spoken Bahasa and English is preferred

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