Career Opportunities: Reservation Leader/Supervisor (163832)

Website Shangri-La Surabaya


Shangri-La Surabaya


Shangri-La Hotels are five-star luxury hotels located in premier city addresses across Asia Pacific, North America, the Middle East, and Europe.


“To treat a stranger as one of our own” characterizes the hospitality one can expect from Shangri-La. Discerning travelers will enjoy world-class service amidst tranquil surroundings, coupled with inspirational architecture and design. The finest dining experiences at every hotel and resort ensure that every palate is pampered, but what makes each stay truly memorable is something even more exquisite and rare – Shangri-La’s special kind of hospitality. Hospitality from the heart.”


A refined oasis of quietude right in the heart of the city, Shangri-La Hotel, Surabaya presents a traditional sense of luxury with timeless Javanese style and warm Indonesian hospitality. Featuring 380 elegant guest rooms and suites, many with stunning panoramic views, the hotel presents a sophisticated ambience in its unique contemporary yet culturally relevant room décor as well as in the exquisite dining venues. Be it for business or leisure, Shangri-La Hotel, Surabaya is the ideal home.


We are looking for a Reservation Leader to join our team!


As a Reservation Leader, we rely on you to:


  • Ensure a smooth and efficient daily operation in the Reservations Dept
  • Help to maximize hotel profits
  • Handle guest reservation requests in a professional and timely manner
  • Improve guest relations and increase guest loyalty
  • Review arrival report daily and follows up and update reservation status
  • Review no-show and cancelled reservations and process charges according our policies
  • Prepare occupancy forecast
  • Monitor general performance and telephone manner of the team


We are looking for someone who:

  • Has a passion for Perfection
  • Loves to be creative with an eye for detail
  • Enjoys planning and organising
  • Enjoys crafting creative and best-fit solutions 
  • Experience in an international 5* hotel would be advantageous
  • Is a friendly, helpful and trustworthy leader
  • Enjoys interacting with people
  • Enjoys being challenged 


If you are the right person, what are you waiting for? Click the apply button now!

    Share Job To Your Friend !